Base indicates Poor GPS or extended Calibration time

High Accuracy GPS needed for accurate tracking requires an open, unobstructed view of the sky.  Ideally, the Base should be at least 15-20 ft away from buildings or other sky obstructions.

 

The Base is working to obtain accurate GPS during the calibration process…if the calibration process is taking longer than 2 minutes it may be due to Poor GPS signal environment which is holding up calibration process from completing.

 

If you see “Poor GPS Signal” warning you can:

  • Move the Base to a less obstructed area
  • Gently dock a Tag which shows GPS icon (instructions can be seen on Base via clicking on Options)

 

If you see Calibrating Spinner indicating Time Remaining, you can:

  • Wait
  • Move the Base to a less obstructed area
  • Gently dock a Tag which shows GPS icon (instructions can be seen on Base via clicking on Options)

 

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Base is tracking too left or too right

  • Please refer to the Quick Start Calibration Guide.

    If you have followed the Quick Start Guide and see any issues afterwards, with the Tag at least 30 feet away from the Base, Tracking can be tweaked by accessing the Arrows icon within the Track App, found via the pull down (3 horizontal lines at top center of Track App).
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Base is tracking too high or too low

Troubleshooting Tips:

  • Make sure Tag is at least 30 feet away from the Base.
  • If the tilt is only a little off (such that the subject is still in frame), then the tilt can be corrected by walking back and forth (side-to-side) at least 30 feet in front of the camera. 
  • If the Base is in fieldor terrain mode, and it's still pointing too high or too low, please dock the GPS-ready Tag on the front of the Base for 5-10 seconds and gently remove. Move back at least 30 feet away. Issue should be fixed from here. 
  • In any mode, with the Tag at least 30 feet away from the Base, Tracking can be tweaked by accessing the Arrows icon within the Track App, found via the pull down (3 horizontal lines at top center of Track App).
  • Note: It is not good to dock a wet Tag to the Base…if you Tag is wet, towel dry before docking.
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Camera not showing a preview

Note:  Video preview will begin after successful calibration in Track App, or shortly after launch in MTL and Manual Control Apps. 

 

Please make sure you are running on the most up-to-date software. Click HERE to see the latest software release information.


Troubleshooting Tips:

 

  1. Exit to Home screen by tapping the top shade (three horizontal lines at top center of screen) then relaunch the App
  2. Undock the camera and redock it to the top of the Base while the Base is powered on, see if issue persists
  3. Power down the Base and power it back on and try again
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How do I know the Base and Tag are charging?

Insert the mini USB side (the smaller end) of the cable into the bottom of the Base and the regular USB side into a wall adapter of your choice.  Note: A PC or Mac may not provide sufficient charging capability.

 

For fastest SOLOSHOT3 charging:

Ensure the Base is OFF when charging.  A blinking Green LED (above the touchscreen) indicates it is NOT powered off.

  
To power down the unit, press and hold the power button for a few seconds and select the "Power Off" prompt on the Base touchscreen.

 

  • When plugged in, a solid red LED on the back of the Base (above the touchscreen) indicates the Base is NOT fully charged. Full charge is indicated by solid green on the LED. If you see neither, it is not charging. 
  • Make sure the Tag is OFF. When docked onto the front of the plugged-in Base, the Tag OLED should show a charging icon. If it does not show this icon, tap the power button on the Tag, and this icon should appear. 

 

The Base's charging LED behavior is as follows:

  • On power button press, blinks green once for 5 seconds: powering on, battery has enough charge
  • On power button press, blinks green quickly: not powering on, not enough charge
  • While plugged in, solid red: charging, not fully charged yet
  • While plugged in, solid green: charging, fully charged 

 

If you see a red LED and a black screen, it means that it isn't charged enough to turn on. If the red LED stays there that means it is charging, so wait a couple more hours.

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Base is reporting Magnetic Interference

Please make sure you are running on the most up-to-date software. Click HERE to see the latest software release information. 

 

Pipes running underneath the ground, power lines, grandstands, metal fences or structures can interfere with the Base’s compass, which is essential for accurate tracking.

 

Troubleshooting Tip:

Pick up the Base and move to a new location several feet away from the original calibration attempt to initiate a new auto-calibration. 

 

If you have tried several different attempts for locations following the guidelines above, please contact us for additional help! Example footage of the problem you are seeing, and your environment are very helpful

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SD card errors

Please make sure you are running on the most up-to-date software. Click HERE to see the latest software release information. 

 

Troubleshooting Tips:

 

  1. Make sure your microSD card is from our list of recommended microSD cards HERE
  2. Confirm SD card is fully inserted into Camera
  3. Make sure the Camera is firmly connected to the Base
  4. Confirm if you see time remaining in the top left corner of the Home Screen (e.g. 2h34) 
  5. Try ejecting and reinserting the microSD card. Wait about 5-10 seconds, then “Try Again." 
  6. Turn off the Base and power it back on. Then go back to the App where you experienced the issue and try again.
  7. Format your microSD card by going to Settings>SD Card>Format. Once formatting is complete, go back to the App where you experienced the issue and try again.


Please contact us if the above is not working.

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Base cannot connect to WiFi

Get the best connection by placing the Base closer to your router and avoid standing between it and your router and remove all other obstructions that could interfere with the WiFi signal.

 

The Base will only discover and connect to Wi-Fi networks broadcasting their SSID on the 2.4 GHz band. WiFi networks on the 5 GHz band will not be recognized by the Base.

  • Many 5 GHz routers offer simultaneous dual-band allowing you to connect to their 2.4GHz band.
  • If your router is selectable dual band, you’ll need to switch to 2.4 GHz inside your router’s settings to allow the Base to connect.

 

The Base can connect to WiFi networks using Open, WPA, and WPA2 personal encryption, WEP and WPA/WPA2 enterprise is not supported.

 

Restart your router. Older routers sometimes do not allow the Base to connect, so if you have tried the above tips, and your router is 6+ years old, you may need to get a new router. 

  • The Base will not connect to captive portals. These captive portals are usually found in public spaces like airports, libraries, hotels, etc. and normally require a separate login when you open the web browser on your laptops/smartphones. There is no web browser on the Base.

 

If you are still having trouble, please contact us for additional support.

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Tag has trouble achieving GPS lock

Please make sure you are running on the most up-to-date software. Click HERE to see the latest software release information. 

 

  • The front of the Tag (with Soloshot Logo) should have an open and unobstructed view of the sky to quickly get a GPS lock. Holding it in your hand, being under dense foliage or near buildings impacts the ability to receive accurate GPS. 

 

Troubleshooting Tips:

  • Turn the Tag off and on, place it with the front side facing an unobstructed view of the sky. Typically it should obtain a GPS lock within a few minutes.

 

  • Try doing a hard reset on your Tag by holding the power button down for 30 seconds, then try the above tip again.

Please contact us for additional help if the above does not work in getting you a GPS lock

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Putting Tag in Update Mode

To do this please follow the instructions below:

  1. Remove the Tag from the front of your Base
  2. If Tag is ON, press and hold the power button to turn off your Tag
  3. While OFF, press and hold the + button on your Tag, then tap the power button
  4. Your Tag should now be in Update Mode, indicated by an image of the Tag and Base with an arrow between them on the Tag's OLED Screen
  5. Re-dock Tag onto Base and follow the on-screen instructions to continue

If you experience any issue with Tag updates please re-do the above steps and try again.

Click HERE to see a video of how to do this. 

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