Latest Software Release Information

As of 12/13/17, please update your SOLOSHOT3 to the following software versions:

BASE

3.1.4

TAG

3.0.9

25x CAMERA

3.0.7

65x CAMERA

3.0.7

 

Release Notes:

- Tag Update Error Codes
- Faster and More Stable Video Preview
- Improved Low Light Performance
- Improvements in Multi-Mode - Fastest

- Camera focus improvements

- Tracking improvements for dynamic activities

- Bug fix for error code 1003

- Live stream resumes automatically in new session if the Base is moved

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Viewing SOLOSHOT3 video files

As with any video files recorded to a microSD card, you will need to view the .MP4 video files on a computer.

 

MicroSD cards come with an SD card adapter. Some computers have an SD card reader attached, but if yours does not, you will need to purchase an SD card reader for your computer to import and view the files.

 

When you open the video files on your computer, they will be contained in the “DCIM” folder on your microSD card.

 

The Gallery App on the Base will be ready by the end of 2017 so you can view the video files directly from your Base!

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Wi-Fi passwords more than 20 characters

 

Currently,SOLOSHOT3 supports passwords up to 20 characters long. A future software update will allow more characters.

 

If your password is more than 20 characters long, and you understandably don't want to change your WiFi password to accommodate this limitation, you can create a guest network on your router.

 

This is done by managing your router by typing “192.168.0.1” in your browser window, logging in as an admin (default is admin//admin), and finding the section that allows you to create a guest network. Different routers have different ways to create this, but router companies (such as TP-LINK) document these instructions very well. Please refer to your specific routers instructions.

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Wi-Fi Requirements for Software Updates

In order for your SOLOSHOT3 to connect to the cloud for initial set-up and subsequent updates, please take note of the following:

  • The Base will only recognize Wi-Fi networks on a 2.4 GHz connection. 5 GHz connections will not be recognized by the Base. Most 5 GHz routers are dual-band so you can switch to 2.4 GHz in your router settings.
  • The Base will not connect to captive portals. These captive portals are usually found in public spaces like airports, libraries, hotels, etc. and normally require a separate login when you open the internet browser on your laptops/smartphones. There is no internet browser on the Base.  
  • We recommend a Wi-Fi connection with at least 5 Mbps of download speed.
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How can I protect my SOLOSHOT3 against theft?

If you are far away from your Base during use, we understand the concern that somebody might want to run away with your robot cameraman.

 

To lessen the risk of this happening to you, check out our security tips below...

 

  • Use a K-lock (sold separately) to lock your OpticX camera to the Base.
  • The Base will come with a Tripod Tool to lock the Base to any tripod with a 3/8" mounting screw.
  • Use a bike lock to secure your tripod to a nearby stationary object such as a trash can or lifeguard post.
  • Use common sense when using your equipment, as with anything else! Get creative with placement to protect your SOLOSHOT3.

 

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Can I wear the Tag under clothing and still be tracked by the Base?

This depends on the environment that you are tracking in.

 

If you are tracking outdoor...

  • the Tag can be worn under a thin layer of clothing, such as a jersey, and still be tracked by the Base.
  • avoid placing the Tag under padding, in pockets or under jackets because it will not track accurately at all. 

 

If you are tracking indoor...

  • the Tag can be worn under any amount of clothing, including a jacket or inside a pocket. 

 

*Remember that if you are wanting to track indoor, you will need the Indoor Accessory and one of our OpticX cameras!

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Camera not showing a preview

The camera will not show a preview on the Base until after it has been calibrated outside. 

 

Check that your camera’s software was properly installed during the update. To do this, go to the Settings App>About>Software Information>Camera Version. If there are no numbers next to the Camera Version, you will need to re-do the update for the camera since this indicates the camera currently has no software on it.

 

If you have already done the calibration, and the preview still is not showing up, try the following:

1. Exit to Home screen by tapping the top shade within the Track App (has three lines on it). It will ask you to stop tracking, which you will do. Then, re-open the Track App. The preview should load from here. 

2. If this doesn't work, undock the camera and redock it to the top of the Base while the Base is powered on. 

3. If this still doesn't help, power down the Base and power it back on. 

 

We have seen this problem occur when...

  • user switches from photo mode to video mode quickly (while preview is still being established)
  • user switches video modes quickly
  • user loads Track App, then exits and opens up the Track App quickly again
  • user moves Base multiple times or does any of the above while preview is still being established

 

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How do I know the Base and Tag are charging?

Make sure that you are inserting the mini USB side of the cable (the smaller end) into the bottom of the Base and inserting the regular USB side into a wall adapter of your choice. Do not charge using a PC or Mac.

 

To verify that your SOLOSHOT3 is charging:

  • Make sure the Base is off when charging. To power down the unit, you would need to press and hold the power button for a few seconds and select the "Power Off" prompt on the Base touchscreen.

 

  • When you plug it in, you should see a solid red LED on the back of the Base (above the touchscreen) if the Base is not fully charged. Once it is fully charged, you should see a solid green LED. If you see neither, it is not charging. 

 

  • Make sure the Tag is off. When you dock it onto the front of the plugged-in Base, the Tag OLED should show a charging icon. If it does not show this icon, tap the power button on the Tag, and this icon should show up. 

 

The Base's charging behavior is as follows:

  • On power button press, blinks green once for 5 seconds: powering on, battery has enough charge
  • On power button press, blinks green quickly: not powering on, not enough charge
  • While plugged in, solid red: charging, not fully charged yet
  • While plugged in, solid green: charging, fully charged

 

If you see a red LED and a black screen, it means that it isn't charged enough to turn on. If the red LED stays there that means it is charging, so wait a couple more hours.

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Base can’t get a GPS signal or is showing Magnetic Interference

No GPS

  1. Make sure that you are outside, away from any buildings or dense foliage. Typically, backyards/front yards are not the best place to test or use SOLOSHOT3 because of the proximity to buildings, trees and power lines.
  2. Pick up the Base and move to a new location several feet away from the original calibration attempt to initiate a new auto-calibration. 

 

Magnetic Interference

  1. Pipes running underneath the ground, power lines, grandstands, metal fences or structures can throw off the Base’s compass in reading magnetic north, which is essential for accurate tracking.
  2. Pick up the Base and move to a new location several feet away from the original calibration attempt to initiate a new auto-calibration. 

 

If you have tried several different attempts for locations following the guidelines above, please contact us for additional help! Example footage of the problem you are seeing, and your environment are very helpful.

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SD card won’t mount

Make sure your microSD card is from our list of recommended microSD cards HERE. Undock and re-dock the camera to the Base while it is still powered on and try again.

 

If this doesn't work, format your microSD card using your computer to ExFAT. If you are using a Mac to format, please note that there is a known issue where the first attempt at mounting the SD card to the Base will fail, but should succeed in subsequent attempts.

 

From here, try this…

  1. Make sure the Base and camera are upright on a tripod when doing the update, and not tilted at an angle.
  2. Try ejecting the microSD card and the popping it back in again.
  3. Wait about 5-10 seconds, then hit "Try Again." Sometimes, it takes up to 10 times hitting “Try Again” for the card to mount. 

 

If that doesn’t work…

  1. Power off Base. Remove OpticX camera from Base, and remove SD card from camera.
  2. Power on Base, go to home screen.
  3. Go to Update App and follow on-screen instructions for Base and Tag update.
  4. Once it asks for the camera update, dock the OpticX camera and hit continue. 
  5. Once it comes time to format the SD card, insert the SD card into camera and hit continue. It should mount from here.

 

Please contact us if the above is not working.

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Base cannot connect to WiFi

  • Get closer to your router and don’t stand in between the router and the Base for the best signal. We recommend a connection with at least 5 Mbps download speed.

 

  • Restart your router. Older routers sometimes do not connect to the Base, so if you have tried the above tips, and your router is 5+ years old, you may need to get a new router.

 

  • Make sure your WiFi network is discoverable and is on a 2.4 GHz connection. 5 GHz connections will not be recognized by the Base. Most 5 GHz routers are dual-band so you can switch to 2.4 GHz in your router settings.

 

  • The Base will not connect to captive portals. These captive portals are usually found in public spaces like airports, libraries, hotels, etc. and normally require a separate login when you open the internet browser on your laptops/smartphones. There is no internet browser on the Base.

 

  • If you are still having trouble, please contact us for additional support.
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Tag can't get a GPS signal

  • Make sure the Tag has been registered and updated first.

 

  • The top of the Tag (not the OLED screen side) should have an open and unobstructed view of the sky to get a GPS lock. Holding it inside your hand, being under dense foliage or near buildings may cause it to not get a signal.

 

  • Turn the Tag off and on, then set it down about 30-50 feet from the Base. Don’t move it for 5-10 minutes. Sometimes this helps get a GPS lock in a location that may not have a strong signal.

 

  • If the above doesn’t work in getting a GPS signal, try doing a hard reset on your Tag by holding the power button down for 30 seconds, then try the above tip again.

 

  • Please contact us for additional help if the above does not work in getting you a GPS signal.
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I have not received my Address Confirmation email yet.

All address confirmation emails for the OpticX Camera Bundles have gone out. If you did not receive a confirmation email, please double check your “Spam” folder. If you have Gmail, check your “Promotions” folder.

 

These emails contain a unique link to confirm or update your shipping information so we can release your SOLOSHOT3 for shipping, so be sure to let us know if you cannot find yours. 

 

Send us a message via the Contact Us web form with your order number, correct shipping address, and phone number so we can manually confirm for you.

 

Thank you!

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How do I order SOLOSHOT3?

It is super easy and only takes a few minutes!

 

Place your SOLOSHOT3 order by clicking the 'Pre-order Now' button on our homepage or by clicking HERE

 

We accept payments from every major credit/debit card. We do not accept wire transfers, PayPal, checks or cash. 

 

If you are interested in placing a bulk order, or a purchase order, please click HERE to fill out our Sales Contact Sheet, and a member of our Sales Team will be getting back to you shortly!

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Is SOLOSHOT3 available in stores?

SOLOSHOT3 is currently only available through direct pre-order on our website at this time, but will be available in select U.S. stores as of Thanksgiving Day (November 23,2017). International retailers will be available in 2018. 

 

Click HERE to see our Store Locator. 

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When is my credit card charged?

Your credit card is charged immediately upon checkout.

 

Your prepayment will allow us to focus on the key aspects of getting the next generation of Automatic Robot Cameramen to your doorstep!

 

We appreciate your support and patience during this time. 

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Do you ship worldwide?

Yes, with the exception of the countries listed below, we are able to ship SOLOSHOT3 worldwide via UPS International. All orders are fulfilled in the United States. 

 

Shipping costs vary from country to country and usually range between $40 - $120 USD.

 

Please keep in mind that you are responsible for your country's duties, taxes and any other fees associated with your order. It's always best to check with your local authorities to determine how much (if any) these costs will be. 

 

We DO NOT ship to the following countries:

Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Azerbaijan, Belarus, Belize, Benin, Bolivia, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cape Verde, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Croatia, Cuba, Czech Republic, Côte d'Ivoire, Djibouti, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Honduras, Hungary, Iran, Islamic Republic Of, Iraq, Isle Of Man, Jersey, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Lithuania, Macedonia, Republic Of, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Republic of, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Poland, Reunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Martin, Saint Pierre And Miquelon, Samoa, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia And The South Sandwich Islands, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania, United Republic Of, Timor Leste, Togo, Tokelau, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis And Futuna, Zambia, Zimbabwe

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When will SOLOSHOT3 be shipping?

SOLOSHOT3 is currently shipping to pre-order customers. 

All remaining OpticX Camera Bundle pre-orders are expected to ship by (Thanksgiving) November 23, 2017.

Orders placed today are expected to ship by December 1, 2017. Shipping times for new orders may vary based on supply. 

We are continuing to share status updates on our official Updates page HERE. Be sure to check it out for more details! 

Please note that the Indoor Accessory, Camera Adapter and the Pro Base are due out in 2018. 

*Be sure to add info@soloshot.com and orders@soloshot.com to your safe list.  

 

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Can SOLOSHOT3 film indoors?

SOLOSHOT3 will be able to film indoors once the Indoor Accessory is ready in early 2018. You will need an OpticX Camera as well. 

Our OpticX cameras have a built-in proprietary element that works in conjunction with our Indoor Accessory for indoor tracking. Since the Tag normally requires an open sky view, the Indoor Accessory is necessary to help the Base and Camera better communicate with the Tag for more precision, despite obstructions such as walls and ceilings.

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Can you manually control tracking features using SOLOSHOTapp?

The SOLOSHOTapp will enable these two modes in 2018: Director + Coach ModeRemote Control Mode... 

 

  • In Director + Coach Mode, the Base and Camera automatically tracks the Tag. If you purchase and pair multiple Tags, you can switch between Tags within the app.

 

  • In Remote Control Mode you can manually control zoom, pan, and tilt, as well as start and stop recording from the app on your smartphone or tablet. 

 

In order to take full advantage of the Remote Control Mode you must be using one of our OpticX Cameras, so feel free to pick one out from our online store!

 

Please note that these features are not currently available and will be implemented in 2018. 

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Can I use any camera with SOLOSHOT3?

Currently, only our Optic65 and Optic25 cameras are compatible with SOLOSHOT3. Our high zoom cameras have been specially designed for our robot cameraman and offer full access to the features we've built for this 3rd generation. 

The standard Base can physically withstand up to 1.5 lbs of weight on top of it, but you will need the Camera Adapter to provide 1/4" threading for third party cameras. Please note that only certain third-party camera models will be compatible with the auto zoom, remote control of recording from the Tag, Live Streaming and Quick Set-Up features. 

We will be releasing the Camera Adapter after the standard OpticX Camera Bundles ship out, and will make sure to let everybody know!

If you're a DSLR or GoPro connoisseur, you can use SOLOSHOT3Pro to create beautiful motion time lapses and catch great fixed zoom clips or stills. You cannot auto zoom, remotely control the recording or shutter from the Tag, track indoor or live stream to the SOLOSHOTcloud with these cameras.

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What is the tracking range of SOLOSHOT3?

Outdoor Tracking:

SOLOSHOT3 can track the Tag 10 to 2000 feet with no additional accessories. 

   

     Indoor Tracking:

SOLOSHOT3 can track the Tag as close as 0 feet and up to 100 feet using the Indoor Accessory (to be released early 2018) and one of our OpticX cameras

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How big is the Tag?

Here at SOLOSHOT, we know size matters and our 3rd generation Tag is not very big at all. 

Our SOLOSHOT3 Tag weighs 1.4 oz. and measures 41.6 L x 21.8 H x 41.6 W (mm).

It is 40% smaller and 30% lighter than the Tag for SOLOSHOT2. 

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Can SOLOSHOT3 be moved while filming?

Need to change locations? Switch sides of the field? Get the sun out of your eyes? No need to power down and start over. You can move the SOLOSHOT3 Base at any time, and after an automatic re-calibration that takes about a minute, the Base will resume tracking the Tag.

Please note that the Base cannot track while moving. It has to be stationary and upright in order to re-calibrate. 

 

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Can the Optic65 Camera accept lens filters?

Worried about scratching up that nice new lens of yours? Well worry not! Our Optic65 Camera is able to accept any filter with a 52mm thread, which will allow you to screw any compatible filter onto the end of the camera lens. 

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Can SS3 track the ball instead of a player?

SOLOSHOT3 does not have the ability to track a ball instead of a player just yet. In the meantime, you can utilize our multi-mode settings to record multiple players by telling the Base to track the fastest Tag, the closest Tag, multiple Tags, or switching between them from the SOLOSHOT3 Base.

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What are the camera specifications for the Optic25 and the Optic65?

 

  DESCRIPTION Optic65 Optic25
Physical Battery + Charging Powered by SOLOSHOT3 Base Powered by SOLOSHOT3 Base
  Weight 373 grams, 0.82 lb. 219 grams, 0.48 lb.
  Dimensions 110.2 L x 92.9 H x 72.9 W (mm) 67.6 L x 88.8 H x 65.5 W (mm)
  Ports -microSD
-SS 'Hot Shoe' accessory port
-SS Camera Adapter Interface
-microSD
-SS 'Hot Shoe' accessory port
-SS Camera Adapter Interface
Lens Optical Zoom 65x 25x
  Lens Elements 18 elements, 14 groups 12 elements, 11 groups
  Focal Length, Effective (EFL) 4.3 - 279.5 (mm) 4.3 - 107.5 (mm)
  Focal Length, 35mm Format 24 - 1560 (mm) 24 - 600 (mm)
  Focus Distance 0.3m to infinity (continuous, wide)
6.0m to infinity (continuous, tele)
0.1m to infinity (continuous, wide)
2.5m to infinity (continuous, tele)
  Horizontal Field of View (HFOV) 72.6 deg (wide)
1.3 deg (telephoto)
72.6 deg (wide)
3.4 deg (telephoto)
  ISO Range 100-1600 100-1600
  F-Stop Range F3.7 (wide), F6.2 (tele) F2.9 (wide), F6.7 (tele)
  Compatible Filters 52mm -
Image Sensor Type CMOS BSI CMOS BSI
  Size 1/2.33" 1/2.33"
  Resolution 12.4MP 12.4MP
Video Capture Resolution 4K @ 30 fps
2.7K @ 30 fps
1080p @ 30, 60,120 fps
720p @ 240 fps (future firmware update)


1080p @ 30, 60 fps
720p @ 30, 60, 120 fps
  Video Compression H.264 H.264
  Video File Container .MP4 .MP4
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Should I get the Optic25 or the Optic65?

Both cameras offer high-resolution filming, but they do differ in ways that can be important depending on what you are looking for. 

 

The Optic65 is great if...

 

  • you are sometimes performing activities further than 600 ft. from the Base, such as kite surfing or filming your drone flight since you will have a 65x optical zoom.
  • you are wanting to record in 4K or 2.7K resolution.
  • you want to utilize the 120 frames per second for awesome slo-mos.

 

The Optic25 is ideal if...

 

  • you will be filming the majority of your activities within a 600 ft. range since 25x optical zoom is more than enough. Most indoor activities will fit under this.
  • you are not looking for any resolution higher than HD (1080p).

 

Both offer...

 

 

* 240 fps will be available with a future firmware update.

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Can the OpticX cameras record audio?

We understand that audio is half the battle when it comes to capturing great footage! With the OpticX cameras, we are offering multiple audio recording options for SOLOSHOT3:

 

  • Built-in mono, digital microphone
  • Input for an external analog, stereo microphone via a 3.5 mm jack
  • Support for remote wireless microphone (sold separately) to have the option of capturing audio in the Tag's (subject's) environment via a 3.5 mm jack
  • Proprietary hot shoe so you can physically mount the external mic or wireless mic receiver. Please note you will still have to connect audio to the OpticX cameras via a 3.5 mm jack since the hot shoe is for mounting purposes only. 
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Do the OpticX Cameras have an HDMI output?

Our OpticX Cameras don't have an HDMI output directly on the camera, but there is a mini HDMI out on the Base!

 

The SOLOSHOT3 and SOLOSHOT3pro Base is equipped with an HDMI out for video switching, broadcast etc., though it is only accessible when using one of our OpticX Cameras.

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What SD card do I need to use for SOLOSHOT3?

Both OpticX Cameras utilize microSD cards for media storage. These are sold separately.

 

Sandisk or Lexar are preferable to us, however we can recommend the following cards:

 

Manufacturer

Model

Capacities (GB)

Sandisk

Extreme Pro

16, 32, 64, 128

Sandisk

Extreme Plus

16, 32, 64, 128

Sandisk

Extreme

16, 32, 64, 128

Lexar

1000x

32, 64, 128

Lexar

633x

32, 64, 128

Samsung

Pro

32, 64, 128

 

If you choose to go with another card, please take note of the following specifications, but note they are not guaranteed to work with SOLOSHOT3:

  • Class 10 or UHS-1 rating
  • For 4K resolution, we recommend SDXC cards

 

*We do not recommend the Lexar 633 x 200 GB microSD card.

 

*Please beware of Amazon microSD cards disguised as SOLOSHOT microSD Cards. We DO NOT sell microSD cards on Amazon and these are not sanctioned by the company. 

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How many hours of footage can I record with SOLOSHOT3?

SOLOSHOT3's battery life allows for 3.5 hours of use. 

 

If you are using a 128 GB microSD card, you can record about 7-8 hours of high-definition footage. This means 1080p resolution or lower. Filming 4K resolution is about 1-1.5 hours.

 

Results will vary based on the file sizes, resolution, compression, bit rate, content, host device, and pre-loaded files.

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How long does it take to fully charge SOLOSHOT3?

SOLOSHOT3, SOLOSHOT3pro and the SOLOSHOT3 Tag all take 3.5 hours to fully charge.

 

When fully charged, the SOLOSHOT3 system lasts 3.5 hours with typical use cases. The Base provides power to the OpticX cameras, and this is included in the estimated battery time. 

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Can I connect SOLOSHOT3 to an external power source to make it last longer?

Absolutely! With SOLOSHOT3, you can plug the Base into a USB power source to not only keep the unit from dying, but also charge the unit up a bit during use. 

 

SOLOSHOT3 takes 5 volts with at least 2 amps to charge the unit. You can plug the Base into a wall power source, or a portable power source - such as a USB power pack from GoalZero.

 

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How can I prolong the battery life of my SOLOSHOT3?

SOLOSHOT3 runs on non-removable, rechargeable li-ion batteries. To get the most amount of charge/discharge cycles from these batteries, please follow the tips below:

 

  • Keep batteries at room temperature (about 75 degrees Fahrenheit) and avoid extreme heat.
  • For the first 30 charge cycles, partial discharge cycles are recommended.
  • After 30 cycles, it's recommended to let the battery discharge completely so as not to alter the accuracy of the battery gauge. 

 

For extended storage, it is recommended to discharge the li-ion battery to 40% and store in a cool place. 

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Where does my SOLOSHOT3 live feed stream to?

Currently, your live stream is only available on the SOLOSHOTapp. 

 

We are working on sending the live stream to Facebook in the coming months. 

 

Just invite your friends and family to search for your SOLOSHOT account on the SOLOSHOTapp (web, iOS or Android) so they can be in the moment alongside you - even if they're miles away. Once the live broadcast is over, your footage will remain on the cloud. 

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How does SOLOSHOT3 send the live stream?

When you are connected to the Internet via Wi-Fi, SOLOSHOT3 is designed to stream your live feed via RTSP, and is available for viewing on the Web and on mobile devices via our SOLOSHOTapp. 

 

In the field, you can use your phone’s hotspot functionality or a MiFi hotspot to provide connectivity to the Internet.  

 

SOLOSHOT3 can only stream to the SOLOSHOTapp for now, but keep an eye out for upcoming streaming services that will be offered after product launch.

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Can I live stream to third party servers, software, or CDN's?

When SOLOSHOT3 is released, it will only live stream to your SOLOSHOTcloud, and the stream can only be viewed on the SOLOSHOTapp and Facebook. 

 

The stream cannot be sent to Youtube Live, Periscope, or any other third party live streaming device at product launch. 

 

*We will be releasing more live streaming options after product launch, so please check back then for the latest live streaming developments!

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What is the resolution and bit rate of the live stream?

SOLOSHOT3 offers:

  • 720p resolution for your live streaming feeds. 
  • a variable bit rate when uploading based upon bandwidth available.  

 

Multiple bit rates will be available from within the SOLOSHOTapp and the player will adapt to available bandwidth as you watch the stream. 

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Can I record to a microSD card and broadcast the live stream at the same time?

Yes! When using our OpticX cameras, the video can be both live streamed to the SOLOSHOTapp and recorded locally to a microSD card on the camera. When using the Optic65, you can record 4k30 and stream 720p!

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Can I download the footage to use on a site other than the SOLOSHOTapp?

Absolutely! Our OpticX cameras record .mp4 files to your microSD card, and you can use this footage wherever you like, since .mp4 is universally recognized. 

 

You can also download and save video clips to your computer through SOLOSHOTedit on your desktop. 

 

The live-streams can only be viewed via the SOLOSHOTapp and Facebook at launch, but we plan to explore sharing to third party platforms in the future.

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Can multiple Bases track the same Tag (Multi-Angle Tracking)?

Yes. SOLOSHOT3 is very flexible and the touch screen makes it easy to turn your robot cameramen into a robotic production crew. You can have 1 Base track 1 Tag, 1 Base track multiple Tags, multiple Bases track 1 Tag or multiple Bases track multiple Tags. Simply use the touch screen or your mobile device to manage relationships between all your Bases & Tags.

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How much control do I have with multiple Tags linked to one Base?

SOLOSHOT3 has been optimized to give you the best experience and the most control when filming more than one person. 

 

  • You may associate each Tag with a unique SOLOSHOTcloud account. The Base(s) will manage everyone's highlights and push them to each user's account -- It's sick!
  • With automatic multi-mode, you can tell the Base to follow either the closest Tag, fastest Tag, or toggle between tags on the Base.
  • Using manual multi-mode, you can have one person be in charge of which linked Tag the Base follows at any given time using the Director + Coach Mode in the SOLOSHOTapp. 

 

Please note that Director + Coach Mode will be available soon after we release SOLOSHOT3, but not at the time of shipping. 

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Minimum System Requirements for SOLOSHOTedit

Windows

  • Windows 7 or newer
  • Intel® Pentium® Processor G3420 3.2 GHz or higher
  • 4 GB of 1,600 MHz DDR3 RAM
  • Integrated Video Card with Direct X 11 support
  • Minimum 200 MB HDD space for installation
  • Windows-compatible sound card
  • 1368x768 screen resolution

Internet connection required for uploading videos and updating software

 

Mac

  • Mac OS X v10.11.1 or later
  • Intel® 1.6 GHz Core M processor (4 MB Cache, up to 2.4 GHz)
  • 4 GB of 1,600 MHz DDR3 RAM
  • Intel HD Graphic 6000
  • Minimum 200 MB HDD space for installation
  • 1368x768 screen resolution

Internet connection required for uploading videos and updating software

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What is SOLOSHOTedit & when will it be available?

SOLOSHOTedit is a free automated highlight-finding software to save you a whole lot of time in the editing room, so you can get back out and do more of the things that you love.

 

This editing software should be ready by the end of December 2017. We are doing a bit of file reorganizing on the back-end to make it easier for SOLOSHOTedit to locate and share your highlights. If you’d like to be part of our beta launch, please sign up HERE for consideration.

 

Our engineers have come up with some crazy algorithms for various activities that automatically detects the best clips from your recorded session, so you don't have to! 

 

You can say 'yes' or 'no' to each highlight clip that you like or don't like, and SOLOSHOTedit will bring them together for a quick highlight video. 

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How does SOLOSHOTedit determine what is a highlight?

SOLOSHOT3 generates a lot of data while tracking the subject.

 

We've written algorithms that correlate that data with what's happening in the shot. You will also be able to manually mark a highlight by triple tapping your Tag (available around end of December 2017)

 

If you don't like a highlight that it pulls, simply say 'no' when reviewing the clips, and it will take that out of your highlight reel. 

 

SOLOSHOTedit is already pretty awesome but will get smarter and smarter as more people use it and interact with their highlights. It adapts to your style! 

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Can I turn off the auto-edit feature on SOLOSHOT3?

Absolutely! The auto-edit highlight feature is completely optional. If you prefer to manually edit and find highlights in your footage, then by all means please do. 

 

If going through hours of footage doesn't sound like your idea of a good time, flip the auto edit option on, and you're all set. 

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Can I adjust the highlights in SOLOSHOTedit?

Yes! You have full control over what ends up as a highlight in the final reel.

 

Our SOLOSHOTedit family of desktop, mobile and web based highlight management tools allow you to easily adjust the start and end of each highlight, or delete it completely. SOLOSHOTedit will adapt to your style as you interact with your highlights more and more!

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Does SOLOSHOTedit work with SOLOSHOT2?

We haven't forgotten about our loyal SOLOSHOT2 users! We built a special desktop version of SOLOSHOTedit just for you.  

 

We will release this desktop tool in the coming weeks and can't wait for your feedback on it. Make sure you sign up for our newsletter to get the download link!

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Who can access the SOLOSHOTapp?

Anybody can create a SOLOSHOT account, even if you don't have a SOLOSHOT3 Camera Bundle!

Head over to the web-version of the SOLOSHOTapp to follow your friends and family who post videos and/or livestream. You can also download the app from Google Play or the Apple Store. You'll be able to watch their footage live, even if you're in a remote location across the world. 

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What is the SOLOSHOTcloud?

The SOLOSHOTcloud is an always accessible hard drive in the sky that stores nothing but the best clips from your sessions, and allows your friends and family to access your live stream instantly!

 

Gone are the days of constantly buying new hard drives and storing old SD cards hoping that one day you'll have the time to go through and organize all that content.

 

SOLOSHOT3 is changing the way we film, share and store our video content!

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How can I automate sharing with SOLOSHOT3?

Aside from manually sharing your SOLOSHOT3 content via the SOLOSHOTcloud, you also have the choice to automate it. One less thing you have to worry about when your robot cameraman takes care of it all! 

 

We're hard at work optimizing the various automation tools within the SOLOSHOTcloud that will allow you to set rules for who is allowed on your cloud, what content is shared, when that content is shared and where you share your clips! 

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Does SOLOSHOT3 have Bluetooth connectivity?

Our third generation robot cameraman DOES have Bluetooth connectivity, but only as a means for Remote Control with your smartphone or tablet via the SOLOSHOTapp

 

If you're interested in controlling the Base AND sharing content at the same time, we reccommend using WiFi as a means of remote connection.

 

Bluetooth is not available for the external audio options, since the OpticX cameras come equipped with a built-in mono mic, as well as a 3.5 mm jack input for external mics. 

 

Please note that Remote Control Mode will be available soon after we release SOLOSHOT3, but not at the time of shipping. 

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How much storage space does SOLOSHOTcloud have?

With SOLOSHOT3's automatic highlight detector, all of your highlights will have unlimited storage space on the SOLOSHOTcloud.

 

Full live streams will remain on your cloud temporarily, and we are working on ways to improve the storage space and duration for our users!

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What is Motion Time Lapse and Astro-Tracking?

We're so glad you asked! 

 

SOLOSHOT has made it easier than ever to fast-forward time and photograph the heavenly bodies. With SOLOSHOT3, you will be able to use the touch-screen interface to customize the values, and be ready to go with the touch of a button. 

 

Motion Time Lapse is a technique used in photography where you take several photos over a (usually extensive) period of time at various intervals moving slightly after each photo, then play it back at a faster rate so that continuous projection of the frames gives an accelerated view of the process with an added directional movement. 

 

  • Click here to see an MTL done by one of our own engineers.

 

Astro-Tracking refers to a photography technique that is used to compensate for the rotation of the earth in long-exposures, so that you can track the stars, galaxies and sky without seeing streaks in your final product. 

 

  • Click here to see one of our favorites done by one of our customers Derek Morf. 

 

Please note that these features will be available soon after we release SOLOSHOT3, but not at the time of shipping. 

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How do I program SOLOSHOT3 for Motion Time-Lapse and Astro-Tracking?

We have come a long way from SOLOSHOT2's method of programming the Base via a 2.0 USB stick to achieve these photography techniques. 

 

Everything will now be done via the Motion Time Lapse app or the Astro-Tracking app using the touchscreen interface on the back of your SOLOSHOT3 Base. You will input the values to customize your MTL or Astro to make it your own. 

 

Please note that these features will be available soon after we release SOLOSHOT3, but not at the time of shipping. 

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Terms of Use

Check out our full Terms of Use by clicking HERE.

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Pre-Order Cancellation Policy

During the Pre-Order period, SOLOSHOT is offering a 100% risk-free Cancellation Policy. You can cancel your pre-order at anytime before the unit ships for a full refund to your original method of payment (including any shipping charges). 

 

Please note that if you choose to place the order again after cancelling it, we would be unable to retrograde the discount and the unit will be subject to pricing at the time that you choose to re-order.

 

After we ship the unit, we do have a 30 day Return Policy for you to try the unit out and see if it works for your application. If not, send it back for a full refund of the purchase price, less the cost of shipping and handling. 

 

Thank you!

Team SOLOSHOT

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Return Policy

We have a 30 day Return Policy from the day that you receive your SOLOSHOT3 unit in the mail (as indicated by the UPS tracking delivery date). 

 

We expect that SOLOSHOT3 will meet all your needs for a robot cameraman! If not, you can request a Return Merchandise Authorization Number (RMA#) within the 30 days to receive a full refund to your original method of payment, less the cost of shipping. 

 

We must receive the contents in their entirety within two weeks of the RMA# issuance date in order to issue the refund of your full purchase price. 

 

We can only process refunds and returns on items that were purchased directly from SOLOSHOT or SOLOSHOT.com. If you purchased from an authorized retailer, the unit is subject to the retailer's return policies and we are unable to issue any refunds for items purchased from third party retailers. 

 

Thank you for understanding!

 

*Check out our official Return Policy by clicking HERE.

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Warranty Policy

We have a 1 year Limited Manufacturing Warranty Policy -- check it out by clicking HERE!

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Shipping Policy

Check out our full Shipping Policy by clicking HERE

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Privacy Policy

Check out our Privacy Policy by clicking HERE.

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