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My Tag died after a firmware update and now it won’t turn on.

This can sometimes happen after a firmware update because...

  • the LED's on the Tag might give out after rebooting.

Try this to fix it...

  • hold the power button for 8-10 seconds as if you were turning it off, then try powering it on normally.
  • place it on charge for a bit if it doesn't turn on at first, then try again.
  • send us an email at with your Proof of Purchase so we can get you taken care of. 
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