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My Base is locked straight up or straight down and the arrows won’t move it from that position.

This sometimes happens whenever you get too close to the Base (within 15 feet) or when the Base is not getting a signal from the Tag and is searching frantically for it.

To remedy this...

  • If your tilt motor is locked, power down the Base and remove the camera.
  • Grab the tilt head and push it slightly towards the center to unlock it. It’s okay if you hear the motors grind.
  • Then, power on the Base and use the arrows to move it the rest of the way back to center.
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