This usually happens because...
- the Base and Tag have outdated firmware
- there was an error in the set up and centering process for Big Altitude mode
- the Tag is covered
- the Base is too close to your subject to capture the speeds
To remedy this...
- update your Base and Tag with the latest firmware to get the most out of Big Altitude mode.
- remember to choose a centering object that is 150-200 feet away from the Base and do a walkabout of about 150-200 steps for best results in Big Altitude mode.
- make sure to minimize the time between the first Tag button press at the Base and the second Tag button press at the centering object.
- make sure the white part of the Tag has an open view of the sky.
- make sure your Base is far enough away from the subject so that it can capture at the speeds your object is traveling (pans left-right at 80 degrees per second, and tilts up-down at 35 degrees per second).
- email firstname.lastname@example.org if the problem persists to find a solution!