Camera not showing a preview

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3 comments

  • Kevin VanderWoude

    purchased this camera in 2015, I was so excited when I received it in 2018. But it came without the indoor accessory. I waited to see if they would ever get it produced but they never did. I decided to ask to return the camera as I had no use for it. I returned it in August and was promised a refund after 30 days. It is now day 67 with still no refund. I actually got a response last week promising a refund by the end of last week. But my excitement was for not and it has been another week since that promise. Buyers should be aware that this is a very difficult company to deal with. The concept is really cool since us sports parents want to capture all of the great moments we are paying so much money and traveling for. $650 later and nothing to show for it. Just buy a 4K HD Camcorder and get good at following the action like I did.

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  • DJ Emir Santana

    My X65 camera won't connect properly to the base or is having some kind of communication problem with it, and is not show a preview through the base like it is supposed to. I've left the unit boxed for over a year before finally having a reason to try to use it as I've been using my Nikon and Samsung galaxy phone instead for the past year. But now when I am trying to set the camera up and calibrate it, it acts as though there is no camera attached. I did update the Camera, Tag, and Base to the current versions, powered everything down and back up again, and still the same problem. I also have been having problems with my 256GB micro SD card not reading occasionally in the camera and had to format the card on my desktop computer before trying it again in the camera this time it let me add the card and read it but still refuses to show a preview. Perhaps the two problems are related? Or perhaps I need to send it back in for a replacement? - www.djemir.com

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  • DJ Emir Santana

    I thought maybe it was a problem with the 256Gb mini sd card as I did have problems with the camera not formatting one of those cards properly, so I ordered a set of Samsung 128GB Mini SD cards Still experiencing the same problem with the Camera and base where the camera will not display a preview through the base and after a few seconds will say "Connect Camera Now" so it is not recognizing the camera for some reason. I'm going to try a factory reset and see how that goes. - www.djemir.com

    Update I was able to remove the camera from the base do a long reboot of the base alone then add the camera when promoted without the SD card then added the new faster U3 MiniSD card and when using manual was able to get a preview working and filmed a few test runs to get the camera back into working mode. - DJ Emir

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