Camera not showing a preview

Note:  Video preview will begin after successful calibration in Track App, or shortly after launch in MTL and Manual Control Apps. 


Please make sure you are running on the most up-to-date software. Click HERE to see the latest software release information.

Troubleshooting Tips:


  1. Exit to Home screen by tapping the top shade (three horizontal lines at top center of screen) then relaunch the App
  2. Undock the camera and redock it to the top of the Base while the Base is powered on, see if issue persists
  3. Power down the Base and power it back on and try again