Base cannot connect to WiFi

Get the best connection by placing the Base closer to your router and avoid standing between it and your router and remove all other obstructions that could interfere with the WiFi signal.


The Base will only discover and connect to Wi-Fi networks broadcasting their SSID on the 2.4 GHz band. WiFi networks on the 5 GHz band will not be recognized by the Base.

  • Many 5 GHz routers offer simultaneous dual-band allowing you to connect to their 2.4GHz band.
  • If your router is selectable dual band, you’ll need to switch to 2.4 GHz inside your router’s settings to allow the Base to connect.


The Base can connect to WiFi networks using Open, WPA, and WPA2 personal encryption, WEP and WPA/WPA2 enterprise is not supported.


Restart your router. Older routers sometimes do not allow the Base to connect, so if you have tried the above tips, and your router is 6+ years old, you may need to get a new router. 

  • The Base will not connect to captive portals. These captive portals are usually found in public spaces like airports, libraries, hotels, etc. and normally require a separate login when you open the web browser on your laptops/smartphones. There is no web browser on the Base.


If you are still having trouble, please contact us for additional support.