Base cannot connect to WiFi

  • Get closer to your router and don’t stand in between the router and the Base for the best signal. We recommend a connection with at least 5 Mbps download speed.


  • Restart your router. Older routers sometimes do not connect to the Base, so if you have tried the above tips, and your router is 5+ years old, you may need to get a new router.


  • Make sure your WiFi network is discoverable and is on a 2.4 GHz connection. 5 GHz connections will not be recognized by the Base. Most 5 GHz routers are dual-band so you can switch to 2.4 GHz in your router settings.


  • The Base will not connect to captive portals. These captive portals are usually found in public spaces like airports, libraries, hotels, etc. and normally require a separate login when you open the internet browser on your laptops/smartphones. There is no internet browser on the Base.


  • If you are still having trouble, please contact us for additional support.

Still Need Help?


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