Tag has trouble achieving GPS lock

Please make sure you are running on the most up-to-date software. Click HERE to see the latest software release information. 

 

  • The front of the Tag (with Soloshot Logo) should have an open and unobstructed view of the sky to quickly get a GPS lock. Holding it in your hand, being under dense foliage or near buildings impacts the ability to receive accurate GPS. 

 

Troubleshooting Tips:

  • Turn the Tag off and on, place it with the front side facing an unobstructed view of the sky. Typically it should obtain a GPS lock within a few minutes.

 

  • Try doing a hard reset on your Tag by holding the power button down for 30 seconds, then try the above tip again.

Please contact us for additional help if the above does not work in getting you a GPS lock